Idea Factory International Support

Submit a Request

Hello! This form is to help us gauge what issues you are having with one of our PC titles. The more descriptive and specific the explanation, the better. Your concerns matter to us and we'd love to address them as best as we can, but we need your patience and help! Thank you!

 

If you could please attach your PC's DxDiag when submitting a ticket, it will help speed up the process of our support. 

Please follow the steps below on how to get the DxDiag.
1.) Search for a program named “run” on the Windows search tab
2.) Enter “dxdiag” in the run command program
3.) The DxDiag window will open, please click on “Save all information”
The information will be saved in a file named “DxDiag.txt”.

Processor (Example: Intel Core i5-4460 CPU @ 3.20 GHz)
Memory
Graphics Processor