Idea Factory International Support

Submit a Request

Hello! This form is to help us gauge what issues you are having with one of our PC titles. The more descriptive and specific the explanation, the better. Your concerns matter to us and we'd love to address them as best as we can, but we need your patience and help! Thank you!

 

If you could please attach your PC's DxDiag when submitting a ticket, it will help speed up the process of our support. 

Please follow the steps below on how to get the DxDiag.

1.) Search for "DxDiag” on the Windows search tab
2.) The DxDiag window will open. Please click on “Save all information”

The information will be saved in a file named “DxDiag.txt”.

 

感謝您對我們的遊戲的關注。非常抱歉,我們現在只能使用英語及日語回覆玩家咨詢,如有需要還請您盡量使用英語連絡我們。再次感謝您的理解和耐心。

Processor (Example: Intel Core i5-4460 CPU @ 3.20 GHz)
Memory
Graphics Processor