Thank you for playing our games, and we are sorry to hear you are encountering issues! In this article you will find some common solutions that may help
resolve some of the issues you are experiencing in our games. If you still cannot find a fix that works for you or if your situation is not applicable to any of
these actions, then please submit a report to us through the Support Form, via the button
[Submit a Request] on the top right of this website. We will do our best to help you and provide support! Thank you for your time and patience.
Infrastructure Fixes:
Sometimes, the game does not install correctly or is missing some files. Please attempt to uninstall and reinstall the game, and if that does not work,
please attempt the following fixes:
C Drive Install | ◆C Drive Install If the game is installed on a Partition or External Hard Drive then the game may not work properly. Please ensure that the game is installed on your Main Hard Drive (C:\) and if not, reinstall the game onto the Main Hard Drive (C:\) and attempt to run the game again when it is. |
C++ Redistributable | ◆C++ Redistributable If you are having trouble starting the game, it is possible something is missing from the Visual C++ repository. Please use the links below to download the official 2012 and 2013 Microsoft Visual C++ packages onto your PC. Please make sure that you first download and install the packages in this order from first to last. Please make sure that you install both the x86 and x64 versions of the Redistributable package regardless of the bit system you are running. -vcredist_x64(from 2012) -vcredist_x86(from 2012) -vcredist_x64(from 2013) -vcredist_x86(from 2013) -vcredist_x64(from 2015) -vcredist_x86(from 2015)
Download Links: (2012) https://www.microsoft.com/en-us/download/details.aspx?id=30679 (2013) https://www.microsoft.com/en-us/download/details.aspx?id=40784 (2015) https://www.microsoft.com/en-us/download/details.aspx?id=53840
After you have installed the Visual C++ Redistributable then please run the game again. Please let us know if downloading the Visual C++ Redistributable helps with the issue that you are experiencing. |
Graphics Cards Fixes:
Graphics card compatibility and outdated graphics cards are a frequent cause for start-up issues. Please make sure your Graphics Card meets the
minimum requirements for the game and is up to date.
Update Graphics Driver Software | ◆Update your graphics driver software A graphics driver is the software that allow your operating system and programs to use your computer’s graphics hardware. *Note*: These steps may vary depending on your Operating System and graphics card 1. Open Settings 2. Search "Device Manager" 3. Select the drop-down menu for "Display adapters" 4. Right click your graphics card 5. Select "Update driver software" |
Intel Graphics Driver Update | ◆Intel Graphics Driver Update A graphics driver is the software that allow your operating system and programs to use your computer’s graphics hardware. Please try to update your graphics driver. http://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu |
Manually Update Nvidia Drivers | ◆Manually Update Nvidia GPU In some cases, you may have to manually update your graphics driver. One way that may resolve the issue you are experiencing is to visit Nvidia’s website, and check what is the latest version offered for your GPU.
You can do so by visiting this link: http://www.nvidia.com
*Please remember that we cannot be held responsible or aid in any changes that are made to your computer by third party software |
Manually Update General AMD Drivers | ◆Manually Update AMD GPU In some cases, you may have to update your graphics driver. One way that may resolve the issue you are experiencing is to visit AMD’s website, and check what is the latest version offered for your GPU.
You can do so by visiting this link: http://support.amd.com
*Please remember that we cannot be held responsible or aid in any changes that are made to your computer by third party software |
Dual GPU's - Integrated Intel & NVidia Graphics Card | ◆Integrated graphics card In some cases, the default setting for the game might be using your integrated graphics card instead of a dedicated one. In order to fix this you will have to manually add the game's .exe file in your NVIDIA control panel and choose to run it in a high-performance NVIDIA processor setting by following these steps:
1. Open the Windows Start Menu 2. Enter “NVIDIA control panel” into the Search field and run it 3. Select “Manage 3D Settings” from the option in the left-hand panel 4. Select the "".exe"" file to change the graphics processor for the game under the ""Select a program to customize"" option 5. Select your NVIDIA graphics card under ""preferred graphics processor"" instead of the default “auto-select” 6. Click Accept and you should be all finished
With this, the next time you launch game, this should properly trigger your dedicated graphic card instead of your integrated one. |
Other Common Fixes:
Below you will find some other common fixes for start-up issues:
Verify Game Cache | ◆Verify Game Cache If you are experiencing start-up issues, or the game will not start up after an update, please attempt the following steps: 1. Load Steam 2. From the Library section, right-click on the game and select Properties from the menu. 3. Select the Local files tab and click the “Verify integrity of game cache” button. 4. Steam will verify the game's files - this process may take several minutes. 5. Once the process is completed, the Check Window will automatically exit. 6. Run the game |
Compatibility Mode | ◆Compatibility Mode If you are experiencing start-up issues, please attempt the following steps try running the application in compatibility mode: (Eg. C:\Program Files (x86)\Steam\steamapps\common\Hyperdimension Neptunia Re;Birth2 Sisters Generation) 1. Right click the game application and select "Troubleshoot compatibility mode" OR Apply a compatibility mode to the game's .exe file - Go to the folder where this game is located and find a file called "NeptuniaReBirth2.exe"**. Upon locating the file, right-click it and select properties. - In the properties window, select the "Compatibility" tab, and under "Compatibility mode", check the box that says "Run this program in compatibility mode for:" and select one of the operating systems available. Typically people will select "Windows XP (Service Pack 2)" and above. Press "OK" and try launching the game. |
Verify Anti-Virus Compatibility | ◆Verify Anti-virus/Security Software Compatibility Certain Anti-Virus applications such as AVAST, AVG 735, Nod32 and Norton have been confirmed to cause instability with Steam and Source Engine games. Please confirm if your anti-virus application is not interfering with the game’s save files. *You can also try to add the game application to the safe list. |